FREQUENTLY ASKED QUESTIONS

What services do you offer?

 

KWD specialises in the specification, sourcing, and supplying of hard finishes.  These hard finishes include, but are not necessarily limited to tiles, natural stone, timber flooring, carpet, joinery, stone masonry, bench tops tap ware, paving, bath ware, fireplaces, wallpaper, paint colours, landscaping stone and pool tiles.

 

KWD is flexible with how we work with clients.  Our ultimate goal is to supply material to all of our projects, whilst ensuring they end up looking amazing.  We are very conscious of the outcome goals of each and every project, and can work with a variety of budgets, styles and timeframes.

 

Full Service Specification, Sourcing and Supplying:

 

This service is an all encompassing process, where we look at architectural plans, take a solid brief from the client, and put together a specification for project.  We essentially complete the full design package for hard finishes, whilst ensuring budgets and timeframes are considered.  This process takes approximately 4-6 weeks.  It involves several briefing and presentation meetings.  The client is presented with a full specification schedule, quotes for all materials and a sample pack of all materials specified.  A consultation fee is applicable for this service.

 

Product Supply only:

 

This service is applicable when a client comes to KWD with a list of materials for a project.  In this case, the client wants materials supplied exactly as per specified.  KWD will quote the materials, with the goal of saving the client the most amount of money on the specified material, and in turn, winning the supply contract.  This process usually takes approximately 1 week from presentation of a materials list to KWD.  The client is presented with a quote for all materials that KWD can supply.  Oftentimes we can supply all materials specified, however in some cases, we may only be able to supply a few of the specified materials.  There is no fee applicable for this service.

 

Specification modification to suit budgets:

 

This service is applicable when a client comes to KWD with a list of materials for a project, when the project has run over budget, or cost savings need to be made.  KWD will review the specification schedule, and make recommendations for alternatives to the specified materials.  KWD’s goal in this instance is to save the client money, by specifying more cost sensitive materials, without compromising the integrity of the initial design.  Once the alternatives are signed off by the client, KWD will quote the materials, with the goal of saving the client the most amount of money on the specified material, and in turn, winning the supply contract.  This process usually takes approximately 1 week from presentation of a materials list to KWD. There is no fee applicable for this service.

 

Collaborating with an Interiors team:

 

Quite often a developer who has a strong relationship with KWD will engage a builder for their project, who has their own internal interior design team.  In this instance, the developer will instruct the builder that the materials for the project are to be specified, sourced and supplied through KWD.  KWD will work closely with the interiors team to ensure they have all of the samples they need, and provide options and advice as requested.  The concepts will be the result of the creativity of the builder’s interiors team, however KWD will source and supply the specified material.  In terms of duration, this process can take anywhere from 1 week, to many months, depending on how quickly the interiors team settle on their choice of materials.  However, once confirmed, quotes for the materials will generally take approximately 1 week to be received from KWD.  There is no fee applicable for this service.

 

Working with the purchaser of a project:

 

Developers will often market their project before even commencing construction.  There are instances where a sale will be made, and a condition of the sale, is that the purchaser would like to have control over the internal finishes of their new property.  In this case, the developer can opt to engage KWD as a “sweetener” to get the sale across the line, and the client can benefit from our full service specification, sourcing a supplying offer (as per above), or the developer can refer the client directly to KWD, with the client is responsible for the consultation fee. A consultation fee is applicable for this service.

 

What warranties do you offer on your products?

We ensure you receive warranties direct from the importers. Each different material has different warranty options. For example, some tiles have 10 year warranties, and others, lifetime guarantees. We refer all warranty claims back directly to the importer for attention and action. As we are not directly importing the materials, we are not personally liable for warranty claims.


What geographical area do you service?

We service Melbourne and the Mornington Peninsula. For large commercial projects, we service Australia-wide and internationally too.


What type of project do you specialise in?

We work on luxury residential projects, budget residential projects, commercial, retail, high-density, medium-density and low-density apartment complexes, spec building projects, architectural projects, hotel renovations, car dealership chains and multi-national projects.


What is the process in engaging your services?

The first step is for you to contact KWD. Upon contact, there will be a phone consultation, where we talk about your project requirements. Based on this consultation, we will arrange a face-to-face consultation, where we will come armed with samples which match your specification. From here, the refinement begins, where we ensure we find the perfect match of products for your project. This may involve visiting suppliers with you, or simply returning to you with alternative products for suggestion. The process may involve us visiting site, to get a real feel for the project, or liaising with your builder, architect, or interior designer. Once the products are selected, you will be quoted by KWD. All products will be ordered on the various suppliers, and then delivered to site. You will only have one entity to pay, thus creating a very streamlined, simple system for all of your hard-finish requirements. Invoicing can be directed to you personally, or to your builder, which ever suits your requirements.

 

How will I save money using KWD?

With exceptional relationships with importers of an incredible selection of hard finishes that span over 18 years, KWD ensures you are buying at the best possible rates. We also ensure you avoid unnecessary expenditure by focusing on areas that offer a maximum return on investment.


How can I be sure I’m getting the best design advice?

We understand design.  We study, we research, we listen, we learn – and take advice from experts in the field. We forecast trends and ensure we have knowledge of the latest trends in the industry.  Our work has been widely published in consumer and trade publications and blogs.